Monday, March 4, 2013
MSN.com Not Working In Internet Explorer
Since the beginning of March, many internet users have been unable to successfully load the MSN.com homepage into their browsers. Although many of the reported issues have come from Internet Explorer users, the problem extends to Mozilla Firefox, Google Chrome and other browser types.
Please note, that this appears to be an issue with the code on the MSN.com landing page, and does not necessarily mean that anything is wrong with your computer.
There are a few different things that a user can try to either fix the problem or work around it.
The first thing to do to get MSN.com working correctly again is to go into your Internet Browser menu, and delete the History, Cookies and Temporary Files. Here is the procedure that you'll want to follow:
1) From your Internet Explorer browser window, Select Internet Options from the Tools drop-down menu.
2) Go to the Browsing History section, and click on Delete; check Temporary Files, Cookies and History, while leaving all other boxes blank. Be sure to uncheck the Preserve Favorites Website Data box as well. Then select Delete.
3) Close out of your Internet Explorer browser and re-open. This may fix the problem. If not, see below...
Even if you delete all Cookies via your Internet Browser, it’s possible that not all of your cookies will actually be deleted. To manually remove all of the msn cookies, follow this procedure:
1) Open Internet Explorer, click on the Tools menu, then select Internet Options.
2) In the Internet Options pop-up window select the General tab, and go to the Browsing History section, click Settings, and then click on View Files.
3) Scroll down in the list and find the msn.com cookie file (this will look something like: "cookie:YourUsername@www.msn.com" (you can also search this directory for any msn file using the windows search tool).
4) Next, delete the cookie files. Delete any cookie file that contains “msn.” This may take a bit of time, depending on the length of your cookie file list.
5) After deleting the msn.com cookies, close your browser. Reopen, and go to www.msn.com. If this worked, you should now see the real msn.com homepage loading properly.
If neither of these options works, there is a workaround solution:
A workaround solution is to delete MSN.com as your homepage and set your homepage to the following: http://dell.msn.com/
This should display exactly the same content and functionality as the MSN homepage. If MSN ever fixes this issue, you can just set your homepage back to the http://www.msn.com address.
Other tips: In Windows, you can refresh your browser window at any time by holding down the Ctrl key and pressing the F5 key at the top of your keyboard.