Thursday, March 14, 2013 Website Not Working

Many Chase Bank online customers have not been able to either load the homepage or log into their accounts. This has been an issue going back to the beginning of March, but it has been more frequently reported in the past few days. It's widely thought that was hacked, and that their technicians have been trying to restore access for those not able to access the website. However, some people have reported success logging in.
I have personally been able to load their website(s) with no problem at various times today.

Here are a couple of tips to help you regain access to the website:

1) Try accessing through an IPad or other mobile app, rather than from a PC. The success rate among mobile users seems to be much better than that for computer users.

2) If you have received an email from Chase Bank at some point, look to see if there is a link in the email. Some people reported that they could access Chase's website through those links.

3) Make sure to clear your cache & cookies. You should do this as a first response anytime you are unable to access a website that others can access.

Here are instructions:

For Mozilla Firefox browsers, here is how to clear your cache and cookies:
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you can clear Firefox's cache completely this way:
Go to Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site try one of the two methods below (both have the same effect):

  • right-click and choose View Page Info > Security > "View Cookies" > Remove all Cookies OR
  • Tools Menu > Page Info > Security > "View Cookies"
Then try reloading the page. Hopefully, that helps the connection issue.

In Internet Explorer, here's how to clear your cache and remove your cookies:

1) From your Internet Explorer browser window, Select Internet Options from the Tools drop-down menu.

2) Go to the Browsing History section, and click on Delete; check Temporary Files, Cookies and History, while leaving all other boxes blank. Be sure to uncheck the Preserve Favorites Website Data box as well. Then select Delete.

3) Close out of your Internet Explorer browser and re-open. This may fix the problem. If not, see below...

Even if you delete all Cookies via your Internet Browser, it’s possible that not all of your cookies will actually be deleted. To manually remove all of the cookies, follow this procedure:

1) Open Internet Explorer, click on the Tools menu, then select Internet Options.

2) In the Internet Options pop-up window select the General tab, and go to the Browsing History section, click Settings, and then click on View Files.

3) Scroll down in the list and find the cookie file (this will look something like: "" (you can also search this directory for any Chase file using the windows search tool).

4) Next, delete the cookie files. Delete any cookie file that contains “chase”. This may take a bit of time, depending on the length of your cookie file list.

5) After deleting the cookies, close your browser. Reopen, and go to the website that you were having trouble with. If this worked, you should now see the webpage loading properly.

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