Some users of Citibank's website have not been able to either load the website or log in to their accounts today.
When using a PC running Internet Explorer, if the site starts to spin and doesn't respond, hit Escape or stop (the X to the right of the URL area) and then hit F5 (or the clockwise arrow in the URL area). Trying this, the site may appear as normal.
If you are still having trouble accessing their website at all, try clearing your cache and cookies using the following instructions:
For Mozilla Firefox browsers, here is how to clear your cache and cookies:
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you can clear Firefox's cache completely this way:
Go to Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site try one of the two methods below (both have the same effect):
- right-click and choose View Page Info > Security > "View Cookies" > Remove all Cookies OR
- Tools Menu > Page Info > Security > "View Cookies"
In Internet Explorer, here's how to clear your cache and remove your cookies:
1) From your Internet Explorer browser window, Select Internet Options from the Tools drop-down menu.
2) Go to the Browsing History section, and click on Delete; check Temporary Files, Cookies and History, while leaving all other boxes blank. Be sure to uncheck the Preserve Favorites Website Data box as well. Then select Delete.
3) Close out of your Internet Explorer browser and re-open. This may fix the problem. If not, see below...
Even if you delete all Cookies via your Internet Browser, it’s possible that not all of your cookies will actually be deleted. To manually remove all of the Citibank cookies, follow this procedure:
1) Open Internet Explorer, click on the Tools menu, then select Internet Options.
2) In the Internet Options pop-up window select the General tab, and go to the Browsing History section, click Settings, and then click on View Files.
3) Scroll down in the list and find the citibank.com cookie file (this will look something like: "cookie:YourUsername@www.citibank.com" (you can also search this directory for any Citibank file using the windows search tool).
4) Next, delete the cookie files. Delete any cookie file that contains “citi”. This may take a bit of time, depending on the length of your cookie file list.
5) After deleting the citibank.com cookies, close your browser. Reopen, and go to the website that you were having trouble with. If this worked, you should now see the webpage loading properly.